Giant Logo
HomeTelephoneCable TVInternetAbout UsContact Us
 

Are you a new customer?
Click on the button below to sign-up for any of the great services from Giant Communications!
Service sign-up

My Account
Check my e-mail
Pay my bill
Bill explainer





 

Customer service
Order Services Today!

By Phone
Call our office at 1-800-346-9084

In Person
Stop by one of our offices

Via E-mail
Click here to send an e-mail

 
HOME > Cable television services > total digital transition

Total Digital Transition

Giant Communications is in the process of upgrading our cable TV system from analog to exclusively digital broadcast. While networks have been mandated by the FCC since 2009 to discontinue use of analog signals, Giant Communications continued to offer certain channels in an analog format through the traditional cable wall access. In order to provide you the highest quality television signal and to increase capacity in our system for future improvements, we will be discontinuing all analog channels in 2017.

  1. As a cable TV customer, you will experience the following impact:
    Any television for which you are currently using a digital box or DVR will not be effected. You will continue to have complete access to all your programming on these devices throughout the transition.

  2. Any television for which you are using the cable access (coax) directly from the wall to the television will no longer receive programming when the analog is terminated. You will need to use a digital box on those televisions to continue to view your programming. Giant Communications will provide up to three standard digital boxes in your home or office free of charge upon your request.*

  3. Analog access to channels 70-77 will go away Wednesday, March 1, 2017. These channels include ION, RFD TV, Outdoor Channel, Hallmark Movie and Mystery, OWN, CNBC, Bravo, and E!

  4. Analog access to all other channels will go away Wednesday, June 28, 2017.

Additional benefits to using the digital box include better picture quality and access to High Definition channels, access to the digital TV guide, over 30 music channels, and three additional channels (78-Oxygen, 79-Investigation Discovery, and 80-Velocity).

Please call or stop by our office to order the digital boxes you need for continued service. 800-346-9084

* Boxes provided at no charge with understanding that you keep service for 24 month minimum. Equipment installed by Giant Communications will remain the property of Giant Communications. If the customer’s TV service should be discontinued within 24 months of installation, the customer will be charged a $50 early termination fee. Charges may be applied to the final bill for each unreturned piece of equipment. During this term, Giant Communications will repair or replace defective equipment at no cost to the customer (excluding damages due to misuse or mishandling by customer). If the customer does not subscribe to the Protection Plus maintenance plan, costs of site visits by technicians may apply.







CopyrightŠ 2016 Giant Communications ˇ Careers ˇ Privacy Policy ˇ Acceptable Use